Football Coach

Football Coach As the sun rises to its highest peak of the day, the local high school team starts heading to the dry dirt filled football field. As the athletes make their way to the field the dust rises and the smell of the soil hits their nose. The athletes continuing their daily ritual, get into their usual formations and start their warm ups. The head coach, Shane Cox, walks around and initiates small talk with the players. Shane Cox inherited the head position at Fairfax High School in 1999. He turned around a football program that hasn’t won a single football game in two years; Shane Cox has won two Los Angeles Division II City Championships in the past decade. Serving for more than 13 years, Coach Cox has contributed a lot of his time and effort into this program at Fairfax High School. A high school coach has to work additional hours during the sports season. This can result in a work week over 40 hours. Working nights, holidays, evenings and weekends are common for high school coaches. A high school coach has to be prepared to work in bad weather and be willing to travel with the team to different locations for games. They also run the risk of injury due to being on the sidelines during sports games. Although Coach Cox’s accomplishments for coaching are impressive, his accomplishments off the field are impressive as well. A football coach’s job is to not only improve his player athletically, but as a person as well.

Communication in Relationships

Amanda Cordova SOC3400- The Family in Transition 29 November 2010 Communication in Relationships Communication plays a big role in how successful a relationship can be. There are plenty of factors that affect the way individuals communicate. The most difficult part about communication in relationships is how the other person corresponds with you. It is all about how you may speak verbally and nonverbally to others. Many people believe gender and their roles can make an impact. Females are the sentimental ones who want to express how they feel and focus on intimacy.Males tend to use these as excuses of why they should be in charge or have power. Their idea of being tough and strong is to not show their emotions. There are specific ways of expressing one’s self, but they must learn the basics of communication first. Verbal communication is crucial to communicating in general. One thing a speaker must be aware of is their tone. The tone of someone’s voice can be misinterpr eted. Besides tone, word choice can play a role in how positive you may communicate; language is flexible and can be used in different ways.If someone tells another person, â€Å"you do nothing, you’re lazy,† the other person may feel upset or useless. In reality, the other person may be busy with work and school and simply forgot or did not have time to do the dishes. Culture can also play a role on verbal communication. A famous saying in one country can be nonsense in another such as â€Å"what you said went straight over my head. † Culture helps create specific dialects for different groups to make communicating more efficient. If used correctly, verbal communication can make or break a relationship.Unquestionably, nonverbal communication has just as big of an impact as verbal. Nonverbal can affect auditory, visual and physical channels. In most instances, people can hear the other person talking, read their facial expressions and may be touching or receivin g a touch simultaneously. Nonverbal communication has fewer rules and has more meanings. Verbal communication is structured with grammar, spelling, and pronunciation such as periods and exclamation marks or â€Å"there,† â€Å"their† and â€Å"they’re. † On the other hand, nonverbal communication shows they can also convey ambiguous meanings.In example, a glance at someone could be defined as flirting, contentment, or a sign of warning. Someone’s facial expressions, eye contact, posture, gestures, vocal tone, and clothing are usually things we focus on when communicating in person. Most importantly, nonverbal communication is being used through technology. Through the recent years, people have been relying on e-mail, phones and text messaging to communicate. Some things can be misinterpreted and cause conflict between relationships. Together, verbal and nonverbal communications express meaning and go hand-in-hand with each other.Generally speaking, males and females have different ways of speaking to others comfortably. What most people realize is that some of the stereotypes about communication between men and women can be true, but also false. Men tend to communicate more â€Å"informative, honest, relevant, and use more clear language† (McCornack, 2010). They usually focus on activities, information, logic and negotiation. Men often see a woman’s perspective on emotions as unreasonable. With women, conversations are negotiations for intimacy and avoiding loneliness in which they â€Å"try to seek and give confirmations and support, and to reach consensus† (Tannen, 25).They tend to perceive a man’s view as unsympathetic. Both males and females have different ways of communicating intrapersonally and interpersonally. When a man has done something wrong, they blame outside circumstances before they blame themselves. They talk for more periods of time; this supports the reasoning of having power and controlling it. In mixed groups, men make 96% of the interruptions and the result is that women have greater difficulty presenting their ideas fully (McCornack 2010). Women can feel men are arrogant.Men can feel that women are not assertive; that women contribute less. Women focus more steadily on the speaker, whether male or female. The result is that men can perceive women are uncritical thinkers, or even as flirting. Since men make less consistent eye contact, they can be perceived as not listening. Since men have less connections between the 2 sides of the brain, it is sometimes easier for men to process information if they are not directly also trying to process meaning behind eye contact. So sometimes when a man is looking over a woman's shoulder he is really listening intently.Men will smile and nod to show they agree with the speaker. Women will smile and nod no matter what, including if she disagrees with someone. They will smile and nod when they are sad, when they are co nfused, and even when they are angry. The result is that men will think women are â€Å"on board† when in fact they might not be. Then men, then, are very surprised when the conflict does arise. Women are acculturated to be pleasant and smile–so it is very hard for men to â€Å"read† the smile. Women are more apt to say â€Å"please† and â€Å"thank you. The result is that men sometimes don't take women seriously. Both men and women have words they use more frequently than the other sex, and some words that few of the other sex use. For example, men use more war and sports-related analogies; women use more imagery and relationship-based analogies. According to Dindia and Allen, both sexes have socially created stereotypes that keep them from communicating effectively (1992:59). In their minds, they have a predesigned concept of what is the right way to talk to someone of the opposite sex and someone of the same sex.Some key words to remember when convers ing with another person are recognition, acknowledgment, and endorsement. Recognition is to declare that the other person exists. Someone may not voice their thoughts because they feel dismissed and overlooked. This can result in ineffective communication; the odds will always benefit one person over the other. Acknowledgement is a direct response, letting the other person know that you heard them. Endorsement is empathizing with the other person; let them know that you understand their view. Never become defensive or competitive with whom you are talking to.These factors can pollute the atmosphere and create a negative communication climate. The best way to improve communication in a relationship is recognizing one’s own style of expressing themselves. When expressing your feelings to someone else, always focus on talking about the other person’s behavior, your observations, sharing ideas and choosing the right time and place. If there is something bothering you, for example, not putting things where they belong, tell the other person that you are upset with their actions, instead of calling them lazy or inconsiderate.There are also four rules to follow for effective and efficient communication. First, you must say your feelings directly. Never assume that the person you are talking to knows how you think. Second, express and voice your feelings to your audience. If something is truly bothering you, take a stand and let someone know you are not happy and vice versa. This could work in some of the smallest situations like trying to decide on what to have for dinner. Thirdly, do not push your boundaries and know your limitations. If there is a problem in a parent and hild relationship, the child should never disrespect their parents. Lastly, do not use any foul language or curse words. If someone feels attacked or disrespected, they are more likely to dismiss the conversation or retaliate against you. There are three different theories that can be applied to communication in relationships. The first one is social exchange theory. Exchange theorists propose that corresponding with others can be controlled by a share of rewards and costs. A reward can be any form of positive exchange that benefits the relationship.Some examples are compromises, compliments and agreements. A cost is a negative exchange for instance critical remarks, complaints and personal attacks. Whenever there are more rewards for both people, they have made a profit in their relationship. When there are more costs than rewards, the result is a loss on both parties. The second theory that applies to relationship communication is gender role theory. Gender is socially and culturally constructed concepts that are attached to a male or a female. Gender roles are expectations that a male or female must fulfill or perform. Knox ;amp; Schacht, 78-82). Both are supposed to dress a certain way, they must participate in specific activities, and have completely opposi te interests. In many situations, males and females are divided from young ages, teaching children that there is no other way, but to live by the gender stereotypes that society gives them. Gender role theorists believe there is a social construction on how males and females differ. From early ages, males and females learn specific gender roles and behaviors that are considered appropriate for their gender.Males and females are expected to communicate differently because of their interests, causing a conflict in keeping the two from bonding. The last, and most applicable, is symbolic interaction theory. This theory uses a close-up focus on social interactions in specific situations. People tend to use the looking-glass self to solve situations. According to Knox and Schacht, this looking-glass self concept â€Å"involves looking at each other and seeing the reflected image of someone who is loved and cared for and someone with whom a productive resolution is sought† (2010:122 ).We tend to think about how our parents will feel if we do not go home for the weekend or how making plans with friends over a loved one will affect the outcome. When we communicate in our relationships, most people are consciously wondering how a conversation will be, making an impact on how the discussion will turn out. In the final analysis, communication can be affected by nonverbal and verbal communication and in some cases, gender differences. Verbal communication can share meanings, shape thoughts, manage relationships, and create conversation.Nonverbal communication is how we express our emotions, convey meaning, manage interactions, and help us communicate through our surroundings. Researchers still have not found enough evidence to support whether or not gender plays a role on communication, but social concepts show otherwise. Both males and females have predesigned thoughts of how the other must act, appear and talk. When we communicate, we need to recognize our own weak nesses and those of others. The way our relationships communicate can determine how our life will turn out.References Dindia, K. , ;amp; Allen, M. (1992). Sex differences in self-disclosure: A meta-analysis. Psychological Bulletin, 112, 106-124. Knox, D. , ;amp; Schacht, C. (2010). Choices in relationships: an introduction to marriage and family (10th ed. ). Belmont, CA: Wadsworth. McCornack, S. (2010). Reflect ;amp; relate: an introduction to interpersonal communication (2nd ed. ). Boston, MA: Bedford/St. Martin's. Tannen, D. (1990). You just don’t understand: Women and men in conversation. London: Virago.

Catcher In The Rye Psychiatric Analysis English Literature Essay

Catcher In The Rye Psychiatric Analysis English Literature Essay At the time of telling his story, Holden is in a patient in a mental hospital. He is telling his story to an unnamed listener. Pretend that you are a highly respected psychiatrist who is listening to Holden’s account. It is your responsibility to write a report on the mental stability of patient to determine whether or not he is fit for release. Below this is the standard psychiatric report sheet that you must fill out to examine Holden’s state of mind. Your evidence must be well documented and complete. Refer to specific incidences. You will need to research emotional depression, its causes, effects and treatments. (You might try searching ‘manic behavior†.) Account for the possible causes of Holden’s breakdown and suggest possible treatments. Remember, a person’s freedom depends on your professional judgment. Holden’s father is a lawyer who. He seems to be rather strict and very interested in appearances he shows this by making sure t hat Holden stays in exclusive prep schools, whether he has to to be or not. He never got to know Holden because of this. His mother is mentioned as being â€Å"nervous as hell†, having frequent headaches and sitting up smoking most nights. All of it is blamed on her never getting over Allie’s death. Holden never got to know his parents because he was for the most part sent to boarding schools. He never had a chance at developing a healthy relationship with his parents. Holden’s family is obviously very important to him. At the beginning of his account he begins with talking about his parents and his brother. Holden negatively criticizes them to conceal the fact that he truly loves them. Holden is constantly being sent from one boarding school to a new. The emotional distance between him and his parents strengthens his general alienation from everyone. STANDARD PSYCHIATRIC RELEASE FORM (page 2) 2. Sibling Relationships / Rivalries He has a good relationship with his sister, Phoebe. He loves his sister and admires her. He wants to protect Phoebe from the cruel world. Phoebe understands what Holden is talking about and what he is going through. Holden feels the constant need to protect her from the â€Å"cruel world’ around her. Phoebe is concerned about Holden’s future and what will happen to him when their dad finds out Holden got kicked out of boarding school (pg 164 Salinger). When Holden is going to run away to the west, she tells him that if he goes, she will too (pg 207 Salinger). After this Holden seems to be able to grasp the reality that she will be destroying her life if she runs with him, and decides that he will go home with her. This is the only time that Holden put another person ahead of himself and acknowledge that he has the capacity to change the lives of others. This judgment of his shows that there may be hope that Holden has the capability to heal into a fully functioning adult subsequently to his re-entry into the world after exiting the mental hospital.

How did America's role in world politics change from 1877 to the Assignment

How did America's role in world politics change from 1877 to the present - Assignment Example Considering the US global political role, World War I and World War II are two important wars which signify changes in the political role played by America. Other than that, America’s policies of sending troops to attack several different countries are also worth mentioning when discussing the US political role. Though America first adopted the policy of neutrality when WWI ensued, the government then soon changed its neutrality policy to open war after aggressive actions taken by Germany in submarine warfare. The hostile actions of destroying American ships taken by German government changed the political role of America in WWI. Next time during WWII, the American government was seen resisting the drawbacks associated with the neutrality policy which was adopted first during WWI. Again, America did not declare a war just like during WWI until stimulated and ignited into participating actively in the war by German armies which brutally attacked the American naval base at Pearl Harbor and soon after that, war was declared on US by Hitler. This time along with financially helping the British army forces, America joined the British forces and launched a massive attack on the German troops in an order to suppress the atrocious action taken by Hitler (directNIC, 2003). Considering the nature of US foreign policy, (Bellinger III, 2010) claims that there is more continuity than change in the foreign policies of Obama administration, though much debate has occurred on bringing changes and the ways to achieve those changes. The Bush policies against terrorism in countries like Iraq and Afghanistan have continued since the Bush government fell down, in spite of the terrible drawbacks that the American nation has been forced to face both financially and economically as a consequence of these long and futile international

Cross-cultural management & HRM Research Paper Example | Topics and Well Written Essays - 3000 words

Cross-cultural management & HRM - Research Paper Example IHRM is concerned about managing the human capital at the international level at multinational companies (MNC). It is especially requisite to manage three types of employees’ i.e. domestic employees, host country employees as well as employees of the different countries. For this reason, it is a vital challenge for the human resource manager to handle the diversity effectively along with efficiently. This is because it is effectively related to the productivity of the organization when working collectively with the people of different cultures. According to Bernard Baruch stated regarding cross-cultural communication that â€Å"We did not all come over on the same ship, but we are all in the same boat† (Hord & et. al., 2009). In accordance with today’s working culture for the effective implementation of globalization, it is rapidly becoming enormous, as the business environment has expanded to the various geographical locations. Therefore, it is a major challenge for the HR managers of the MNCs to understand the cultural aspects of the different countries and geographical locations to promote the business and expand the market share, along with interacting and collaborating across boundaries using global communication technologies (Self, n.d.). However, there are also enormous positive aspects of cross-cultural diversity in the organization because it considers creativity along with innovation as well as provides various advantages which include helping an organization to enter the international arena. ... According to Bernard Baruch stated regarding cross cultural communication that â€Å"We did not all come over on the same ship, but we are all in the same boat† (Hord & et. al., 2009). In accordance with today’s working culture for the effective implementation of globalization it is rapidly becoming enormous, as the business environment has expanded to the various geographical locations. Therefore, it is a major challenge for the HR managers of the MNCs to understand the cultural aspects of the different countries and geographical locations to promote the business and expand the market share, along with interacting and collaborating across boundaries using global communication technologies (Self, n.d.). However, there are also enormous positive aspects of cross-cultural diversity in the organisation because it considers creativity along with innovation as well as provides various advantages which include helping an organisation to enter in the international arena. Diver sity among the team also is very helpful to improve elasticity and ensure quick response to any kind of challenges. A company with a diverse workforce can better serve and compete in the assorted market exceptionally beyond their imagination. Nevertheless, managing cross cultural elements in the organisation is very challenging, for this reason there is requirement to established open communication among all, supporting ongoing training and monitoring the various programmes to achieve the organisational targets (Crowe& Hogan, 2007). Therefore, the objective of the essay is to discuss the topic of measuring process in terms of workforce diversity taking care of national as well as organisational

Societys perception of women in the film Raise the Red Lantern and Joy Essay

Societys perception of women in the film Raise the Red Lantern and Joy Luck Club - Essay Example "Raise the Red Lantern" is not an exception to this. The film reveals of China's culture on marital arrangement way back 1920s. This Asian country has made a unique identity in connection with their outstanding obedience to customs and regulations. Strict conformance to traditions is really important in China that time as what the film illustrates. With the culture they have, their women be likely to be submissive in the society more than any other women in the world. It is in their belief the acceptance of polygamous marriage arrangement. This kind of culture allows men to marry as many wives as they want as long as that the man can provide all the needs of his big family. The story revolves around this type of marital arrangement. An old wealthy man, although already having three wives, then chose a fourth wife, in whom the story mostly rotates. The fourth chosen wife is Songlian, a 19-year-old beautiful college student. Still young, she has many dreams yet to be fulfilled but all those were gone when she had decided to marry the wealthy landlord after being forced to by her stepmother. This formerly independent woman enters this great mansion of a rich man that forbade her of any independent acts anymore. She has to stay in her own quarter, have been provided a servant and many rituals to follow or perform every day. Worst of all, she is forced into rivalry with the other wives. Aside from that, she got a very treacherous servant who wished to marry the rich man and this later on gave a sturdy headache to her. As the film lay bare, all the four wives must fight for the crown. They are to struggle to win the "masters'" attention. "Master" pertains to their husbands. It is customary to these Chinese women to call their husbands "master". They do this struggle to give their master the pleasant evening he wants for the day. It is this masters' custom to choose a wife for a night where he would gain his sexual satisfaction. And it is the women's duty to do their very best in order for them to be the chosen one every night. In doing so, they will gain the masters favor and have the incentive to rule the rest the household the rest of the day. The master has to show off his decision by lighting a red lantern going to the door of the lucky wife for the night. It must have been a lonely environment for these women, trapped inside their master's cage waiting to be picked up for a night. It looks like their nothing but similar to a whore. They obey everything their master wants for them. It is no lon ger her who has control over her self. Yet, as what the film reveals, it is a woman's glory to be the lady of the night. It means a step higher than the rest of the wives. It is exultation on their part to please the master and always gain his favor. "Raise the Red Lantern" seems to blurt out the role of women in the society as submissive to man's desire. Women are nothing but for quarters. They do not have a place in the workplace. She's a do-no-better ignorant than staying at home and pleasing his husband the master. All she has to do is to execute her expertise in whatever field her master commands to gain herself honor as a pleasant wife. And mind you, she must do it with all of her best. Asian women are presented in the film

Consumer Borrowing Essay Example | Topics and Well Written Essays - 500 words

Consumer Borrowing - Essay Example On the other hand, there are users whose spending needs exceed their current income levels so they have a deficit. Therefore, they require additional funds to make up the difference. These funds can be trasferred from suppliers to demanders of money in two ways. First is through Financial institutions that are of two types including depository insitutions such as commercial banks, saving and credit unions (also known as financial intermediaries) and non-depository instituions such as life insurance companies, pension funds and finance companies. Depository institutions especially banks accept deposits from savers (lenders) of money that they can withdraw on demand. They pool customer deposits and use these funds to make loans or investments to demanders or borrowers of money (consumers and businesses). These institutions make money because of interests rate that they charge from demanders, which is higher than what they to pay to savers or depositors of money. On the other hand, non-depositry institutions such as insurance companies accept business risks of their customers in return for a series of payments called premiums. They then invest their excessive funds after meeting their operating expenses (insurance claims, salaries etc). Finance companies offer short-term loans to borrowers. They usually sell securities or borrow funds from commercial banks therefore they tend to charge higher interest rates as compared to banks. Second is through financial markets where people and organizations wanting to borrow money are brought together with those having surplus funds. Financial markets are primarily divided into primary and secondary markets. Primary market are those in which corporations raise funds by issuing new securities. In Secondary markets, on the other hand, previously issued securities such as mortgages, bonds and stocks are traded among investors. Stock exchanges are perhaps the best example of these type of markets.

Water shortage in place of Abundance Assignment

Water shortage in place of Abundance - Assignment Example Water has been always scarce in the Middle East from the earliest recorded human civilizations in this region. However, over the past few decades, the problem of water shortage has escalated to great levels in the region Despite the fact that the Middle Eastern region represents almost 6 percent of the total world’s population, the region only owns less than 1 percent of the world’s overall water resources. In fact, statistics reveal that the demand for desalinated water is growing at an average annual rate of over 7 percent in the Middle Eastern countries which almost the double of the global average (Earle, Jagerskog & Ojendal, pp. 103-104, 2010). Poverty, mass unemployment, political suppression, injustice, inflation and others were cited as the major reasons behind the recent revolutions and revolts in the Middle East, however, a less cited but extremely important reasons behind the turmoil in Tunisia, Egypt, Yemen, Algeria, Syria and others countries, is the rising food prices caused by the water shortage. Many studies by other NGOs, political and international organisations have repeatedly identified that the region would be suffering with severe water crisis in the coming decades.Growing population (World Bank predicts that the population would be more than 600 million in the next couple of decades), rising temperatures and political instability is like a dynamite in the region which will burst will only a little spark (Shuval & Dwiek, pp. 147-149, 2007). Many of the autocratic rulers of oil-rich Middle Eastern countries have been able to put a lid on this turmoil by using their wealth from oil to subsidized food prices and import grains and sell them for cheap prices in the country, however, it appears that this pattern will not last for long (Holst-Warhaft & Steenhuis, pp. 238-239, 2010). Quite understandably, one obvious reason for water shortage in the Middle Eastern countries is the recent increase in demand in these countries. Lately, these countries have shown almost impeccable economic growth that has stunned its critics. State of the art buildings, skyscrapers, modern infrastructure, facilities with the latest technologies and abundant job opportunities are attracting many people from different Asian countries to try their luck in these Middle Eastern countries (Shuval & Dwiek, pp. 147-149, 2007). Algeria, Morocco, Iran, Iraq, Tunisia, UAE, Saudi Arabia, Bahrain, Qatar, Yemen, Jordan, Israel and Libya are all running in water deficits and according to the recent Water Stress Index, all of these countries have been identified with â€Å"extreme risk†. Turkey is the only country that has water surplus in the region but up until this point is not willing to share its resources. Libya is spending 20 billion US dollars every year to use its deep-water reserves. UAE has expressed his tensions as all of his water reserves being derived from ancient fossils fuels will run out in less than four decades (Raouf, pp. 5-10, 2010). Statement of the problem Therefore, the statement of problem or the research question for this particular study would be as follows: - â€Å"To explore short term and long term solutions for the problem of water shortage in various Middle Eastern countries† Research Goals Following are the research goals of this particular research. To shed light on the causes and reasons behind water shortage and scarcity in the Middle Eastern region To explore and evaluate the possible

Budget for Foster Adoption Center Assignment Example | Topics and Well Written Essays - 750 words

Budget for Foster Adoption Center - Assignment Example The assignment "Budget for Foster Adoption Center" is based on the tabulated budget. Justification of the funds allocated in each budget section can be summarized as follows; direct costs, which represent, costs incurred in the performance of the project and for this intention be granted reasonable and allowable amount. With the sole responsibility of ensuring the smooth daily running of the program, direct cost is justified to attract an allocation of 144,300$ of the total monthly allocation of 209,600$. Direct costs comprise of expenditure groups such as salaries, consultants’ fees, and employees’ benefits. For example, under salaries, the executive had the biggest share of 25,000$ because of the nature of the job in terms of responsibilities to be undertaken. For the case of social workers, their salaries amount to 50,000$ with an explanation based on the calculation rate of 5 workers with a salary of 5,000$ each. Based on this, they are justified to attractive packa ges or salaries to boost their morale and make them reach the set target as per the program objectives and aims of the organization. Consultation fees attracted 8,000$. This is paid to individuals not employed by the organization and therefore the number days will be put in consideration. This amount supported by the fact that, there are always additional costs such as travel and per diem included. According to Nice (2002), indirect cost or administrative costs are not usually specific but will still be considered as costs in the long run.

Answer some questions related to the Criminal Justice in Japan and Assignment

Answer some questions related to the Criminal Justice in Japan and China - Assignment Example They include Democratic China emergence, prolonged chaos, and an authoritarian, resilient China. China charges robustly into the 21st century, with many issues at stake that are likely to impact current and the future criminal system. Scholars and experts continue the debate on whether the communist government presently will adopt rule of law or pay lip service towards the approach. Some of the scholars describe the nation as no longer communist but that it rather operates under collective dictatorship. The claim is that little evidence exists for the political philosophy of Marxist-Leninist community. This philosophy was embraced by Chinese leaders who were early communist in 1950’s (Qui, 2013). Market force or capitalism type is prevailing in economic arena. Democratic China emergence is the most likely scenario that can occur over the next 20-30 years. Greater political and cultural pluralism is as a result of a better-educated and wealthier middle-class society that is more robust and with a stronger currency. The emergence of a democratic China is the major optimistic scenario given by Professor Li. He argues that it has been linked to growth in the rule of law and legal institutions that have evolved rapidly over the past decades (Craiq, 2013). In the present period of early 21st century, the leadership of China has been under the operation of collectivist technocratic fashion (Qui, 2013). There is a possibility for emergence of a strong single leader thus contributing the concept of resilient authoritarianism in China. Continuance of the present structure of the collectivist, as is exemplified in Politburo, continues to hold power reins. The stability of the Communist regime is undermined by economic and socio-political crises that are triggered by environmental degradation, health crises, and economic disparities among the rural with urban populations, as well as rampant corruption among elites. Since China is a

Us Involvement in World War I Essay Example for Free

Us Involvement in World War I Essay US Involvement The US started to get involved in other countries during the Industrial Age, and we started using imperialism, which lead to World War 1. During the Industrial age, we were focused on getting more and more goods so we could run our factories. Trade was very important during this time because we couldn’t sell enough goods to the American public, so we traded them to other countries. When the US realized they could just take over another country and make them trade, this seemed a lot easier. Imperialism was partly based on, â€Å"My backyard is my business. † Also known as, the Monroe doctrine. We invaded Cuba, Puerto Rico, The Philippines, and we created a revolution in Panama against Columbia, and that is where we built the Panama Canal so we could use it for as a trading route, and a two ocean navy. World War 1 was caused by militarism, alliances, imperialism, and nationalism. The US entered World War 1 because of three things. The Russian Revolution threatened the US because we didn’t want them to drop out of the war. The sinking of the Lusitania was another cause because not only did some Americans die, but we had goods on the ship and if we couldn’t trade with Europe because the Germans were sinking our ships with U-boats, we wouldn’t be able to run our factories because we had no one to trade with. And last, but not least, the Zimmerman telegram was given to us a month after it had been sent to Mexico. Germany was trying to get Mexico involved in the war by telling them if they won they would be able to get back Texas, New Mexico, and Arizona if they attacked the US. We realized that we had to take action fast so we entered the war. All of these were times when the US had to step out of their bubble and see what was going on the other side of their borders. The industrial age, imperialism, and world war 1 all made the US involved with someone outside of America.

Motivation Letter Essay Example for Free

Motivation Letter Essay I am new to this forum. While searching for samples of motivation letters, I came across many threads on this forum regrading this issue. I am a Syrian student, and this scholarship is so important for me because I can no longer complete my studies in Damascus. In the ranking criteria of this scholarships, the motivation letter has 20% of the application grading scheme. For this reason I need to make it as good as possible. Unfortunately I am new to writing this kind of letters, so I hope for some help. To make my letter clear, I just want to tell that the host university I chose is Technische UniversitÃÆ' ¤t Berlin. I am allowed to write up to 4000 characters. Here is my letter, â€Å"Where there’s a will, there’s a way,† one of the best proverbs I follow to achieve my goals and ambitions, starting from my early teenage. Since I was a student in the intermediate school, the major of study I wanted to take after high school was clear to me. Many difficulties faced me, but I could overcome all to achieve my dream in studying the major I want, Computer Science. I used to live in Lebanon during my childhood and teenage, but in 2006 the war obliged me to leave and move to Syria, my homeland. It was quite difficult to complete studying in the Syrian schools because of the huge differences between the Syrian and Lebanese curricula. Yet I succeeded, and graduated from high school with an average of 99.16 percent. In Syria, it is well common that the higher the student’s average is, the more probability the he/she chooses the faculty that requires high averages in high school, usually regardless what the student’s dream is. According to my average and this tradition, I was supposed to get into the major with the highest average, medicine. Yet I chose to get into the faculty of Information Technology Engineering, as the closest major to Computer Science (because this major is not found in Damascus University), ignoring all criticisms and oppositions I received. During the last three years of my study in this major, I gave very hard efforts. But unfortunately as the revolution started, its consequences had a negative affection on my studying and thus my average. Because of the absence of safety and stability, this academic year seems to be impossible to complete. I can hardly and sometimes never able to reach my faculty and attend the lectures; in addition to witnessing an hearing the sounds of explosions during all the studying hours in the faculty. For this reason, I had to look for a solution for this huge problem. The first step to take was improving my skills to raise my opportunities. I started to take intensive lessons in German, since most universities in German-speaking countries require a certain level of German proficiency for undergraduate programs. Still the bad conditions obliged me for about two months to stop the lessons. The second step was searching for convenient universities that offer the best opportunities and fit best to my needs. Through the search, I came across the announcement of Erasmus Mundus Program, which seemed to be the outlet I was looking for. Reading about all partner universities, the options were few because I was seeking a university that offers scholarships for degree seeking students, not just exchange students. Technische UniversitÃÆ' ¤t Berlin was the best choice for me because of the scholarships it offers and my knowledge of German language. Through further search, I found that TU Berlin has a very good rank in world ranking of universities in the major of information technology. All these reasons together made TU Berlin my number one priority among all universities. I want to study at TU Berlin because of its outstanding educational system, focus on gathering relevant work experience, and its excellent facilities. So I am confident of my decision. With many distinguished scientists as professors, I know that I will gain expert knowledge at the forefront of discovery. Further supporting professors lectures are the universitys use of advanced. All these strong positives allow me to pursue my dreams and ambitions. Given my past history of commitment to achieve my dream, I am confident that I will exceed the expectations, because of both my academic and interpersonal skills. I will enrich the program by enabling fellow students and professors to benefit from my ambitious and open nature. Furthermore, my international background will add more diversity to your program. Thank you for considering my application, and I look forward to your positive reply. Sincerely, Luna I like your essay, I can see the determination and will power you have in you. There are just a few grammatical errors which need to be corrected. â€Å"Where there’s a will, there’s a way,† one of the best proverbs I follow to achieve my goals and ambitions, starting from my early teenage. Since I was a student in the intermediate school, the major of study I wanted to take after high school was clear to me. Many difficulties faced me, but I could overcome all to achieve my dream in studying the major I want, Computer Science. â€Å"Where there’s a will, there’s a way,† Personally, one of my favorite proverbs and one which I have always followed to achieve my goals and ambitions? Ever since, I was a student in the intermediate school (do you mean secondary school?), the major of study I have wanted to pursue after completing high school was clear to me. I have faced many obstacles, but fortunately I overcame all of them to achieve my dream in studying the major I want, Computer Science. I used to live in Lebanon during my childhood and teenage, but in 2006 the war obliged me to leave and move to Syria, my homeland. It was quite difficult to complete studying in the Syrian schools because of the huge differences between the Syrian and Lebanese curricula. Yet I succeeded, and graduated from high school with an average of 99.16 percent. I lived in Lebanon during my childhood and teenage until the war in 2006 obliged us (you and your family?) to flee (or you can use the word return) to Syria, my homeland. I was struggling in high school because of the vast differences between the Syrian and Lebanese curricula. Yet, I managed to succeed and graduated from high school with an average of 99.16 percent. - In Syria, it is well common that the higher the student’s average is, the more probability the he/she chooses the faculty that requires high averages in high school, usually regardless what the student’s dream is. According to my average and this tradition, I was supposed to get into the major with the highest average, medicine. Yet I chose to get into the faculty of Information Technology Engineering, as the closest major to Computer Science (because this major is not found in Damascus University), ignoring all criticisms and oppositions I received. In Syria, it is a trend is/ usually/ etc/use something other than well common, that the higher a students average is, the higher the probability he/ she chooses the/a faculty (field/ major) which requires high averages in high school, regardless of what the students dream is. According to this tradition and my average, I was supposed to pick the major which requires the highest average, medicine. Yet, I chose the faculty of Information Technology Engineering, as the closest major to Computer Science (.), ignoring all the criticisms and oppositions I received.

Customer Satisfaction Of People With Disabilities Tourism Essay

Customer Satisfaction Of People With Disabilities Tourism Essay Abstract Purpose of the paper: The aim of this paper is to address the potentiality, requirements and expectations of people with disabilities and its implication on customer satisfaction in hotels. Design/Methodology/Approach: This article is based on secondary data collection: journal articles, websites, textbooks, pamphlets on people with disability, customer satisfaction and hotel marketing. The methodology of this article is by analysing the people with disability as potential market segment to the hospitality industry and identifying approaches, that hotel could inculcate for better customer satisfaction. Findings: In the hotel sector people with disabilities are tend to be seen as a marginal segment with limited service options available, thus the motivation, experience and satisfaction is greatly affected. However, suggestions provided addressing this issue could enable hotels improve on customer service thus facilitating satisfaction. Research Limitations: This paper exclusively based on secondary data brings out limited outcomes and limits the findings and interpretation compared to primary research data collection. Practical Implication: Hotels catering to tourist with disabilities than just being compliant with the law can do more in order to increase satisfaction and loyalty. This article is useful to organisations to understand this market segment and help develop better service operations. What is original / value of paper? The paper addresses the issue of customer satisfaction focusing on particular tourist segment i.e. people with disability in hotels. The main target audience are hotel managers and employees desiring to understand and achieve customer satisfaction through services offered to tourist with disabilities and in-addition would help hotels aspiring to open doors to this niche market segment. Introduction Customer satisfaction is of utmost importance, often given high priority and frequently is of a matter of concern to managers, employees, marketers of hotel and hospitality service providers (Yuksel and Yuksel, 2001 and Oh and Parks, 1997). Hospitality industries such as hotels strive towards making guest feel more than welcome, provide customer service in such a manner that would satisfy, delight, and make guests come back. Hotels commonly serving non-disabled customers could take step ahead and provide customer service to older and disabled people by making services offered more than accessible, providing accurate information and assistance in a friendly manner, which would enable the industry to secure a more loyal niche growing clientele that remains not quite touched upon (ADA Business Connection, 2006). From the late 80s until early 90s researchers focused on, people with disability within the hospitality and tourism context, yet the study in this area lost impetus (Yau, McKercher and Packer, 2004). However recently Burnett and Baker (2001), Darcy (2002), Ray and Ryder (2003) and McKercher, Packer, Yau and Lam (2003), have recalled this area of study. Hence, research regarding People with disabilities in hospitality context is limited (Burnett and Baker, 2001; Darcy, 2002; Ray and Ryder, 2003 and Israeli, 2002). People with Disabilities are an emerging market segment, which is of interest, with approximately 50 million individuals and expected to double by 2030 (Stumbo and Pegg, 2005). Moreover, the growth of People with Disabilities would also comprise majorly of ageing senior citizens or ageing baby boomers and this market segment would gradually prove to be of importance for the continuing success of the travel and hospitality industry (Burnett and Baker, 2001). Hence, this article focuses on customer satisfaction of people with disabilities as holidaymakers in hotels, which is of importance in order to capture a loyal market not only from a business point of view but also as a responsibility towards society. Moreover, the impending 2012 Paralympics games would certainly witness large number of disabled players and an increase in arrivals of disabled tourist. If hotels wish to exploit the benefits from the disabled tourist, it would be of importance to provide an exceptionally satisfying welcoming experience that would capture a loyal market and ensure return in the future (Department for media culture and sport, 2007a). Thus, customer satisfaction of people with disabilities becomes all the more important. Review of Literature: Disability Defined: Disability under the UK Disability Discrimination Act is defined as a ‘physical or mental impairment, which has a substantial and long term adverse effect on a persons ability to carry out normal day to day activities (Office of Public Sector Information, 2009a, p.2). However, British Council of Disabled People defines disability as a ‘disadvantage or restriction of activity by a society, which takes little or no account of people who have impairments- that is caused by physical, mental or sensory condition; and thus excludes them from mainstream activity (Busby et al., 2000,p.3); ‘Thus, disabled people are with impairments disabled by society'(ibid). Types of disability would include people affected in mobility, manual dexterity, speech, hearing, eyesight, memory or ability to concentrate learn or understand, also people suffering from diabetes, arthritis, multiple sclerosis, HIV, cancer are some of the conditions considered under disability (Department for Work and Pension, 2006). Hence, people with disabilities are not a small group but varied and hotels to achieve customer satisfaction will have considered serving the needs of people with different disabilities. The implementation of the Disability Discrimination Act to an extent has drawn the attention of the hospitality sector towards People with disabilities and have gradually begun to identify them as profitable potential tourist (Shaw and Coles, 2004).The act enforces that service providers do not discriminate people with disabilities whilst providing service (Office of Public Sector Information, 2009b). Business or organisation that provides service, offer facilities or supply goods to public are liable to duties of the Disability Discrimination Act under Part III and this does include hotels (Department of Health, 1996). The duties of this act for the service providers were rolled from 1996 to 2004 in three stages. The main essence of the duties that were introduced in three stages were that service providers discriminating or treating people with disabilities less favourably than non disabled customers was unlawful. In addition, service providers had to make ‘reasonable adjustments for disabled customers such as providing extra help or making changes to the way service is provided and reasonable adjustment to make the premises barrier free (Disability Rights Commission, 2002). Reasonable changes as stated by the legislation could be one reason as to why service providers just tend to be compliant with law by providing minute alteration such as ramps and tend to do nothing more extensive. Prideaux and Roulstone (2009) express that despite of broad explanation expressing the vitality of accessibility to disabled, the representation of term ‘reasonable adjustment as stated in the UK Disability Discrimination Act legislation is still unclear and service providers tend to relive themselves from the responsibility of having extensive accessible service and facility. Customer satisfaction and its importance: Hospitality service providers use customer satisfaction as primary tool, as it helps retain customers, help reduce promotion cost intended to attract new customer since satisfied customers tend to return and aid in promotion of the property (Yuksel, 2001). This can also hold true for disabled tourist, as they tend to get loyal to providers that meet the needs, expectation and have facilities that are accessible, and would aid in promotion. Daniels, Rodgers and Wiggins (2005) establish that people with disabilities when loyal to accessible providers that cater to them, promote and learn about new properties mainly through word of mouth, followed by internet sites and at times also through travel guides. Horner (2004) acclaims that industries benefit with retained customers as these customers who are loyal are likely to return and promote the goodwill of the industry to others which may bring in future business. Thus, customer satisfaction has benefits as it helps minimize extra costs, enables industry know their repeat customer better, which could help in improving future service. Defining customer satisfaction : Customer satisfaction is based on the involvement of various processes and at times on the customer experience and expectation and this makes it highly complex (Johnston and Clark, 2001). Moreover, customer satisfaction based on components like controllability, emotion, inference, motivation, performance by management or employee or any happening during the service delivery; all of which could work independently or in combination influencing the complex process of satisfaction (Oh and Parks 1997, Bowen 2001, Bowen 2002 and Bowen and Clarke 2002). Being a complex process, it is difficult to pinpoint one single definition and as result, customer satisfaction can be defined in various interpretations (Yuksel and Yuksel, 2001). However, Oh and Parks (1997, p.37) based on critical analysis of customer satisfaction suggested a convincing definition that ‘customer satisfaction may result from a very simple or complex process involving extensive cognitive, affective and other undiscove red psychological and physiological dynamics. People with Disability as Potential Market: People with Disabilities are potential customers for the hospitality sector and catering to this customer base would tend to generate billions in the sector (Arellano 2003). Moreover, senior citizens are likely to experience disability in some form as they age, and tend to coincide with that life stage when they enjoy a retired life having time to travel with surplus disposable income (Fleischer and Pizam, 2002). United Nations, (2007) claims by 2050 universally the number of old age population would double. Thus, disability in some form would also be increasing (Mann, 2005). Groschl (2004) express that as people with disabilities is increasing so is desire to travel, and this awareness has given rise to the need for making travelling and facilities barrier free as hospitality industries in the future would have to depend on this market segment (Glover and Prideaux, 2009). Based on the research conducted by Oztruk, Yayli and Yesiltas (2008), in the hospitality sector in Turkey made i t evident that hotels and travel agents encounter tourist with disabilities and have a positive opinion in the growth of this market segment. Another market that Huh and Singh (2007) express are families with a disabled members too travel on holidays and choose hotels having facilities that are accessible too all members and this market fails to be realized by service providers. Disabled holiday makers may at times travel with their partner or children who could be normal and would prefer to stay in hotel room of their choice not in a predetermined segregated accessible room, however disabled tourist have very little option in rooms selection due to limited available rooms (Clark, 2008). This point out hospitality industry such as hotels rarely gives thought to the motives and expectation of disabled tourist whilst designing. Thus, Gladwell and Bedini (2004) acknowledges that hotel employees failing to deliver appropriate service to disabled tourist are not only the ones affected, but also the service affects the family members or individuals accompanying them. With the introduction of Disability Discrimination Act, work places have accepted employees with disabilities, in addition, media has assisted in the gradual change in ideology, attitude of the society and this has vastly given rise to attempts made in order to understand People with Disabilities as a potential market segments thus becoming a new phenomenon (Burnett and Baker, 2001). People with disabilities being a niche market segment in the hospitality sector, a prime .concern that this market segment faces is accessibility to facilities offered, which plays an important role in destination or accommodation decision making; moreover accessibility is measured differently compared to non disabled tourist (Isareli, 2002). Disability in the U.K. In the U.K. about 10 million disabled people dwell (Office for Disability, 2008). Possessing an estimate annual spending power of 80 billion (Breakthrough-UK, 2009). This might suggest that having realized the economic value of this market, hotels would cater and try to delight disabled customers. However an assessment carried by tourism for all estimates that 2% of hotels are found to be wheelchair accessible, moreover the British Hospitality Association assess that out of the new 10,000 hotel rooms built from 2004 only 1% were wheelchair accessible (Department for culture, media and sport, 2007b). This would make one ponder if very few hotel rooms are accessible only to wheel chair users let alone other disabilities, then it might be possible that the customer service offered to disabled tourist too may not be optimal, satisfying or delightful. According to Employers forum on disability (2009), survey conducted in 100 UK companies revealed 44% offer accessible products, only one- third front line departmental employees take into account the preference and needs of people with disability and only 44% companies accept the fact that their websites are accessible to people with disabilities. Hence with so little done suggest that hotel consider disabled tourist marginal and customer satisfaction might not be of importance. The reason behind this could also be due hospitality industries fear that an increase in disabled tourist could displace the normal core business (Phillips, 2002) Attitude towards people with disability: Darcy (1998) reflects how important is recreation for disabled and senior tourist and their attitude towards tourism, but the outlook towards people with disabilities at hospitality destinations (hotels) are a matter of concern. The attitude of the individuals in society and marketers in industries towards People with Disabilities is likely to be prejudiced and hospitality providers such as hotels aim to just be compliant with the discrimination act, but little attention is given on how the act can help satisfy the lucrative People with Disabilities tourist market (Burnett,1996). Attitude against people with disability as in Asia can also be experienced where disabled members are seen as disgrace and believe that people with disability suffer as a result of the doings in previous life (Parker, 2001). Daruwalla and Darcy (2005) based on study conducted suggests that, the attitude of hotel staff can be changed by organising role play , visual information about various impairments and empowering customer service employees to communicate freely with People with Disabilities would change the mindset, moreover such training could be initiated at hospitality institutions. Kaufman-Scarborough (2001) argues that though the ability and necessities of disabled individuals is addressed, very less attention by hotels is given towards understand their needs and capabilities as consumer. Williams, Rattray and Grimes (2006) suggests organisation must view accessibility as a service beneficial to all members of the society and not just confined to People with Disabilities,, moreover such a service which satisfies all members of society would indeed prove to deliver a competitive edge in the market. According to Israeli (2002) hospitality sectors whilst catering and serving People with Disabilitie s find it difficult to meet their needs since the service hospitable attitudes does not flow genuinely and hence not able to serve them well. This indicates that tourist with disabilities when on holidays at hotels will certainly evaluate every facility differently from the point of accessibility and if the service towards them does not flow naturally this could leave them dissatisfied. Thus if hotels take initiative to make- facilities accessible, training employees adequately in order to service and communicate with disabled tourist appropriately will indeed achieve customer satisfaction and be able to capture a growing profitable loyal market. Barriers and its impact on service: Although this disability market segment, requiring special needs is gradually becoming of importance to the hospitality sector, majority of the hospitality industry do very little and tend to do adjustments just to be compliant with the law (Burnett and Baker, 2001). Besides that hotel managers do nothing more to cater or meet the needs of this niche market and tend to project indifference whilst meeting expectations and wants (Rice, 2006). According to Sen and Mayfield (2004) lodging facilities have numerous limitations when catering to People with Disabilities such as transportation, misplaced wheelchairs, the issue of accessibility to various public facilities, and the incapability of dealing appropriately towards people with different disabilities. People with Disabilities find it difficult to move around freely and perform activities and gestures within normal time as compared to non-disabled people (Daniels, Rodgers and Wiggins, 2005). Hence A prerequisite at hospitality sites to serve this special market segment so that their desires to enjoy leisure, experience facilities and rejuvenate at hospitality sites which are same as non disabled people is requirement of qualified human resource (Oztruk, Yayli and Yesiltas, 2008). Non disabled tourist have better experience than disabled tourist and hence if hotels wish to cater and serve people with disabilities then the barriers faced by people with disabilities such as mobility impaired, visually impaired, mentally impaired must be considered (Thapar et al., 2004). This segment comprises of various challenges that industry may face due to need for special equipments, change in structure, incapability of staff to handle customers (Ray and Ryder, 2003). It is vital that tourist sites that intend to cater to such a lucrative segment must address to special needs and consider barrier removals in order to make facilities accessible and enjoyable (Oztruk, Yayli and Yesiltas, 2008). Which would service not only people with disabilities but others too such as guests carrying heavy luggage or having baby pushchair (Westcott, 2004). Oztruk, Yayli and Yesiltas (2008) do opine that much more needs to be done for this market segment in order to increase the number of tr ips taken by disabled tourist, increasing activities in hotels and vitally hospitality sectors need to be educated on interaction and maintaining positive relationship with disabled tourist. Besides the structural barriers, disabled tourist due to their personality and difference in communication whilst socializing transpire as constraints to have an effective relationship with the society (Daniels, Rodgers and Wiggins, 2005). However, McKercher, Packer, Yau and Lam (2003) underpins that People with Disabilities as tourist are very well capable of establishing relation with people around them. In the tourism industry, service providers, which also include hotels, do little in regards to educating and training their employees in areas of understanding and serving People with Disabilities appropriately (Grady and Ohlin, 2009; McKercher, Packer, Yau and Lam, 2003 and Miller and Kirk, 2002). Lack of communication, knowledge about various impairments and negative prejudice leads to individuals maintaining distant and tend to have a wrong mindset about People with Disabilities. Thus, at times hospitality service providers having a stereotype view of People with Disabilities as sume that a disabled person is incapable of any activities one such example is the assumption that ‘wheelchair chair user is unable to communicate (Daruwalla and Darcy, 2005, p. 552). This suggests that negative attitude and lack of knowledge will indeed put employees in a position not knowing how to react or serve and communicate with disabled tourist. Smith, Austin, and Kennedy (2001) assert that tourist with disabilities when confronted with barriers that mar their movement greatly lowers their leisure satisfaction and tend to avoid such destinations. Through the survey conducted by Grady and Ohlin (2009) it was evident that hospitality managers find it difficult to cater to the needs of People with Disabilities as tourist since hoteliers lack the knowledge of dealing effectively thus meeting needs and expectation. Daniels, Rodgers and Wiggins (2005) state that hotel employees are prone to be underprepared in effectively dealing with People with Disabilities as tourist as they lack information and training in dealing with them. This points out that with such service delivered would certainly not satisfy or delight the tourist. Accessibility and impact on customer satisfaction: People with Disabilities and their quality of life is greatly impacted by recreation and it is vital for such recreational sites to be accessible, since through empirical research it was evident that accessible recreation sites have positive enriching effect on People with Disabilities (Darcy and Daruwalla, 1999 and Ray and Ryder, 2003). Before embarking on a travel journey, in order to be safe and have an enjoyable experience, people with disabilities must judge and decide on various concerns, determine risks by gathering required information and the criterias that influence decision process is more complex than for a non disabled tourist (Yau, McKercher and Packer, 2004). If People with Disabilities as tourist are not provided with necessary accessible information by the hotel or through hotel website, the satisfaction of choosing the hotel may not be experienced and this would restrain the motivation and desire to travel (OConnor and Frew, 2002). This suggests that if initially it self the motivation and desire to travel is not that high, due to lack of information the customer satisfaction could also be at jeopardy. Moreover, despite of risk evaluation People with Disabilities encounter many hurdles whilst they travel and sites that are inaccessible could have an impact on them, spoil their holiday and could even diminish their travel as well as stay experience (Oztruk, Yayli and Yesiltas, 2008). Hotels in particular though claim to be accessible, are in-fact not completely and easily accessible to disable tourist, and hence disabled tourist lack trust on hotels and rely on personal inspection of accessibility (Ray and Ryder 2003). This indicates that people with disabilities would be apprehensive whilst selecting places. Hence Ray and Ryder (2003) suggests that marketers can reach out to People with Disabilities and can be attracted to destinations is by highlighting them in advertisements, which could encourage the selection of destination. Therefore, according to McKercher, Packer, Yau and Lam (2003) people with disabilities unlike non-disabled tourist face barriers that are inherent, economi c, and environmental that hinder participation, interactive barrier- that is due to the attitude of hospitality service providers and non-availability of accessible information. The above-mentioned barriers are ascertained by Clark (2007) based on his life experience he expresses that, holiday for people with disabilities could be miserable. Since often, hotels have few accessible rooms and tend to be occupied by non-disabled people; moreover online hotel reservation websites lack the option for selecting an accessible room and in addition, travel agents charge more for service offered. Thus, Westcott (2004) articulates that people with disabilities tend to be more loyal and would return to those locations, which are accessible, where their needs are catered and make holiday experience memorable. Hence, it is suggested that to better serve People with Disabilities, which would satisfy and delight them it is important that hoteliers understand what within the establishment would prevent disabled tourist to participate in activities (Goodall, Pottinger, Dixon and Russell, 2004). Web site barrier: The advocates of People with Disabilities believe that hotel web sites that fall under the disability discrimination act and must be made accessible, however courts are yet to ensure that (Kreismann and Palmer, 2001 and Sherwyn, Eigen and Klausner, 2000). People with Disabilities such as visually impaired find it difficult to navigate through website (Mills, Han and Clay, 2008). In addition, face way-finding barrier, which can be over come with the help of facilitator (Thapar et al., 2004). This suggests that the satisfaction of visually disabled tourist may not be optimal since hotel websites if not accessible would influence the decision and service experience. Williams, Rattray and Grimes (2007) ascertains that hospitality industry when developing websites rarely take impaired users into consideration and hence few websites can be found that are friendly to visually impaired users. Mills, Han and Clay (2008)says that websites with accessibility barriers pose as a problem and decreases the opportunity of using websites, however websites when made accessible make People with Disabilities independent and can get-into websites for information despite the impairments. Some facilitators that can be used in websites are screen-read softwares that convert text on websites into speech or can also convert text into Braille (OBrien 2005). Web content accessibility must be capable to serve individual in society, which also includes People with Disabilities, however hotel website information accessibility is low and fails to meet the needs of disabled tourist for whom information provided plays an important role in travel decision-making (William, Rattray and Grimes, 2007). Despite this, various hotels fail to make provision for people with disabilities and on inspection by William and Rattray (2005), they discovered that many hotels have their web pages that are not access ible and even if they are, it was found to be compliant only with first level of accessibility addressed by world wide web consortium (W3C). Hence, it is evident that without proper web accessibility and inaccurate information for such a large market of people with disabilities who wish to travel may experience dissatisfaction through the service offered by hotels. Nusair and Kandampully (2008) put forth that service offered through websites that are accessible, helpful and providing desired information greatly affects customer satisfaction positively. To facilitate accessibility to all including disabled tourist the world wide web consortium have developed web content accessibility guidelines, following which, enables access to all(World Wide Web Consortium, 1999.) Apart from facilitators that convert text to speech or Braille which is very convenient for people with disabilities such as blindness, deafness but it is also important to address web accessibility for those have reading difficulty. WebPages commonly use option for changing the text size for accessibility but pay little attention to colour, it is important to note that some users cannot differentiate between colours and options must also be available to view text without colour and colour scheme used must be contrasting enough (World Wide Web Consortium, 1999). These simple guidelines in hotel websites could influence satisfaction, help in decision-making and the people with disabilities as tourist may patronize such hotels. Practically most of the industries universally lose some of their customers to competitors (Devlin, Gwynne and Ennew, 2002). This may be because the competing service provider is likely to meet the customers satisfaction level and expectation. Forsyth (1999) put forth that suppliers tend to cater to specific wants; however, customers commonly wish to do be associated with suppliers and their employees who are creative, honest, responsive, knowledgeable, approachable and cater to all wants and this makes customers see them as professional and tend to switch and maintain relation with such suppliers. Influence of hotel service on customer satisfaction. Customer oriented industries such as hotels place customer at the core whilst evaluating customer satisfaction, however in order to do so is it important to understand the customers needs and expectations which would help maximize satisfaction and maintain competitiveness and profitability ( McMullan, 2005). The study conducted by Danaher and Mattsson (1994) reveals that customer satisfaction in hotels is based on evaluation of various services offered which customers are likely to evaluate them separately and not collectively hence strongly impacting customer satisfaction. According to Forsyth (1999) in hospitality industry such as hotels, customer service is of prime importance to maintain good customer relation and maintain customer satisfaction. Cartwright (2000) argues that delighting a customer is also of importance and can be achieved when product and facilities serve more than expected. Service providers are now realising that delighting customers is more vital since by just satisfying customers and gaining their loyalty though are primary factors whilst satisfying customers cannot be entirely relied on. Disabled customers too travel and wish to enjoy facilities, services and are delighted when all is accessible, hotels need to keep them in mind whilst assessing their services. Shoemaker and Bowen (2003) revealed that in order to delight, maintain loyalty and connection, and gain trust from customers for the organisation it is important that all services and facilities are designed keeping customers into consideration. Based on survey conducted by Wei, Ruys and Muller (1999) concluded that people with disabilities and including senior travellers gave more importance to facilities and service that the hotel offered than other attributes such as dà ©cor, price, food and beverage, when judging the satisfaction they experienced during their stay. Zeitmal and Bitner (2003) explains that in order to achieve customer satisfaction, it is important to maintain quality and standard in every customer service encounter, in-order to do so it is important that employees understand specific requirements and priorities of customers during each service encounter. Findings and Suggestions:. From the literature it is evident that people with disabilities experience a lot of constraints, and have to consider various risks when planning to travel, also they face with limited options during travel selection process (United Nations, 2007). The lodging facilities such as hotels too are few that are able to cater to their needs and treat them as expected (Vignuda, 2001). Thus, often-disabled travellers are forced to select only those hotels that they are aware of, which will cater to their needs, since other hotels fail to treat them as expected and would fail to provide a satisfying experience. It is apparent that gradually in the future hospitality industries such as hotel would have to cater to this growing market and customer satisfaction would be of importance to ensure repeat business and draw such a niche market into hotels. Most of the service providers are reactive and implement installation of ramps or automatic door

Giovanni Da Verrazano :: essays papers

Giovanni Da Verrazano Giovanni da Verrazano was a Florentine explorer and navigator. Although he was Italian, he was employed by the kind of France to find a passage to the Pacific Ocean. The exact date of his birth and death are not known, but historians believe that he was born in 1480, and he died in 1527. In 1524, he started on a voyage and discovered Cape Fear. He is believed to have been the first European to sight the New York Bay, but it was not explored until Henry Hudson's voyage in 1609. Verrazono also explored the North Carolina coast and he visited the Chesapeake region and then northward to Nova Scotia. In fact, he explored much of the American coast line. When Giovanni was 39, he explored more of the coast, sailing his 100-ton ship Dauphine for the French. While on this mission, he discovered a "beautiful" harbor in April and gave the name Angouleme to the island that will later be called Manhattan. But Giovanni wasn't flawless. While he was still on this journey, he mistook the large body of water to the west of the Outer Banks of North Carolina for the Pacific Ocean. A map by Sebastian Munster shows the false "Sea of Verrazano." His voyages affected all men because he discovered some important lands that are vital to us today, such as Manhattan. If he had not discovered these expanses, maybe someone else who had different intentions would have found them, and then our whole American history would be different. He could have burned the lands and sold them to Australians, but he didn't. He was responsible, and returned to the King of France with pride. He set a good example for our present day explorers. We may not be searching for new lands, but there is always a new frontier to be explored. There is not a lot written about Giovanni's personal life and his personality, but from what I have read, he seemed to be an adventurous individual who just wanted to explore and discover new lands. He may be overlooked in most of the history books, but without him, America might not be what she is today. His discoveries are so important because they paved the way for future explorations. He sighted many places, and then other explorers came after him and finished his explorations. He opened a lot of doors for other men, and he does not get the credit that he

Fuchs The American Way of Families: Is the Dream Really as Sweet as Apple Pie? :: essays research papers

Fuch's "The American Way of Families": Is the Dream Really as Sweet as Apple Pie? There were a few aspects of Lawrence H. Fuchs's essay The American Way of Families that I found extraordinarily interesting. He discusses influences of the modern American family that I found quite bizarre. Fuch also labels the key component to the American family as being none other than the gratification and pursuit of one's own self being. The most bizarre thing that overcame after reading this piece was that I found myself to be in total agreement with Fuch. That is what scared me. I realized that something that is supposed to be so stable in one's own life is really as "cut and dry" as we would like to believe. In essence, the main premise of human existence is satisfying yourself; at every level down to your basic foundation. We fight to make our own lives better at times even at the cost of others. This holds true in almost every arena of society that I tried to imagine after reading Fuch's essay. The only area of life that this struggle to satisfy yourself above and beyond all does not pertain in my opinion is religion: it is impossible to worship a being and try to overcome that being at the same time. Whether it involves fighting to be on top in the workplace or playing dirty to win a sporting event; almost all Americans have the fire burning within them that compels them to reach their goal or self satisfaction. In reading The American Way of Families, it occured to me that the struggle for pleasing one's own self existed even in the family. I don't think that after reading this piece that anyone can deny the existence of this urge in themselves. The urge exists in every form. No matter how picture perfect the family may be perceived, each member of that household wants to please themselves. In this quest to satisfy the appetite of happiness we often overlook the feelings of others. For instance, suppose that in a family that consisted of two college graduates in the role of parent, were faced with a child (that they brought up with all of their values and good intentions) that suddenly decides that he or she wants to move to Hollywood to become a rock star. It is almost by instinct that these parents will not approve of their child's decision. They do not want to lie about what their child is doing when their friends(who coincidentally all have children in college) ask, "Hey, what's

Whitman Essay -- Biography

Biography. Born on May 31st 1819, died March 26th 1892. Born into a working class family, ended his formal education at age 11, would later say that most of his meaningful education came from outside the school house. Had apprenticeships at working-class newspapers also started his own newspaper, The Long Islander, though it later failed. Whitman's most famous work is the collection of Leaves of Grass, first published in 1955 at his own expense. In total there were 9 editions each addressing the citizens of the United States, urging them to be large and generous, a new race nurtured in political liberty, and possessed of united souls and bodies published during Whitman's life with each having its own distinct virtues and faults. Emerson received praised and support from the Transcendentalism movement, specifically, Emerson, Thoreau and Alcott (Folson & Price, 2011). Beliefs: On Personal Development. Whitman believed that it was corruption of civilization that ultimately change the goodness of human and the soul by changing the state of good in the mind. Therefore, one should disc...

It’s about me Essay

On August 28, 1963 Dr. Martin Luther King gave an unforgettable speech. This speech helped establish civil rights for people of color. The speech I am referring to is â€Å"I Have a Dream†. In â€Å"I Have a Dream† by Dr. Martin luther King eloquently discusses segregation and injustices against African Americans. Kings speech uses rhetoric to captivate the audience’s attention on that August day. The first example of King’s rhetoric is in the form of ethos. Dr. Martin Luther King analogizes president Lincoln in his speech, â€Å"Five score years ago, a great American, in whose symbolic shadow we stand today, signed the emancipation proclamation.† This line uses Lincoln’s power and position on civil rights to develop a sense credibility with the audience. Another archetype of rhetoric in the â€Å"I Have a Dream† speech is a pathos. On page four of his speech King says â€Å"And so even though we face the difficulties of today and tom orrow, I still have a dream. It is a dream deeply rooted in the American dream.† King is using the American dream to address not just colored people, but all Americans. By saying this, King letting his audience know that American dream is freedom and that is all he asking for, freedom.  One of the other rhetorical strategies Dr. Martin Luther King uses is a logo. On page two King proclaims â€Å"America has given the Negro people a bad check, a check which has come back marked ‘insufficient funds.’ This statement is using deductive reasoning to aid his audience in understanding that African Americans have been allowed to certain rights, but robbed of others. Dr. Martin Luther King used rhetoric to the best of his ability. By doing so he aided the civil rights movement and helped improve the lives of many colored people. Even though American society is steal dealing with racism and discrimination without Dr. Martin Luther King’s rhetorical strategies, we might have still been a segregated nation.

No one take birth as a criminal Essay

No matter one make a crime but he/she may be driven by conditions so one could thought they were humans if they did not did it constantly for their sake criminals deserve to be punished. Most of the people would not hesitate to claim that those who break the law should be punished ans]d put into prison as long as possible in case they continue to endager our lives and property. Also, if criminals are not given any punishment they may commit crimes again and again.Crime in general is the worst thing a person can do because it violates the law and it is a violation against the victims.Therefore, to protect the security of the society they should be punished according to the severity of the crime. So, regardless of what sort of crime someone is commiting they have to pay for their crime. think that the criminals should not be punished as they are not born criminal. They become criminals due to the circumstances faced by them . A person does not commit a crime without any reason. The bible also says ‘HATE THE SIN AND NOT THE SINNER ‘. So the criminals should not be given the punishment but the crime should be punished One thing is clear – there are far too many people in American prisons. There are far too many ‘criminals ‘ in prison despite the fact that they pose no significant threat to society. As a result – otherwise productive citizens are sitting in a jail cell costing taxpayers money to look after. Despite this, there are many non-violent crimes which warrant jail time. Without this, the penalties for breaking the law might be so mild, that people will take calculated risks. For instance, when I was a child, I was told not to eat more than two cookies. However, the punishment if caught would be that I would have to return the excess cookies. Therefore, from my point of view, it made sense for me to always try and get away with extra cookies. If the punishment had been a spanking, being grounded etc – then I would have factored in the risk, and would have decided against taking extra cookies. Imagine if CEO ‘s took the same view towards corporate fraud. Now, I am not suggesting that people who break any infraction of the law should go to prison, nor am I suggesting that the current system is perfect, or even remotely close to perfect for that matter. However, I do feel that there are many non-violent crimes which merit a prison term – not community service, not a suspended sentence, not house arrest and not probation – but prison. Here are a few examples: 1) Repeatedly driving drunk or with a suspended sentence. 2) Defrauding seniors out of their life savings. 3) Ignoring the constitution and illegally wiretapping American citizens. 4) Making hundreds of millions of dollars while falsifying documents to trick investors into investing in your company. 5) Selling crack. Do we really want these people on the streets? Do we really want to give them a slap on the wrist? Do we really want to give these people a chance to escape and go to a South American country to retire? Absolutely not. These people might not kill, but they are every bit as dangerous as the drunk who punches a cop in the face No man take birth as a criminal. Their circumstances force them to do what their heart never wills. Their circumstances can be anything it can be due to poverty, ailments or shortage of food. As in the drama bishops candlesticks the convict steals to save his wife from suffering which he never wanted to do. But there was no way other than stealing. But after stealing as by his luck he was caught. And the punishment given to him was too big for his shoes. This was just an example. Imagine how many people in this world would be suffering like this.Instead of understanding the pros and cons of the prisoner he is chained and whipped behind the bars. After a great suffering in the jail they just convert the criminals into a wild beast. Criminals are also human beings and they need to be consulted.No man is born great and no man is a criminal.They want to get wok but there is no employement for them because of shortage of wealth. Society should treat them like normal people.They should be consulted and given a job.People are the future.People should change the world.In this generation by stealing or by lazing around there is no escape.They have to be preached in a certain manner. By these i conclude that criminals arent wicked and do not deserve punishment. We can leave even 1000 criminals to escape but nowhere should one innocent be prosecuted I do not agree with the statement that All Criminals Are Wicked And Deserve Punishment. No body is a criminal from birth. It is the environment in which he grows that makes him a criminal or a respected man. Some people turn into criminals due to poverty as they are not able to nourish their family as theConvict in the Bishop’s Candlesticks. He is a good man but his poverty made him worst. Crime needs punishment but first one must look into the reason of the crime and then punish the culprit. Nowadays it is seen that criminals are roaming free and innocent people are sent to prison.One wrong step can turn innocent people into criminals.To remove crime and criminals we have to clean and purify this world and there should bejustice for everyone. o man take birth as a criminal. Their circumstances force them to do what their heart never wills. Their circumstances can be anything it can be due to poverty, ailments or shortage of food. As in the drama bishops candlesticks the convict steals to save his wife from suffering which he never wanted to do. But there was no way other than stealing. But after stealing as by his luck he was caught. And the punishment given to him was too big for his shoes. This was just an example. Imagine how many people in this world would be suffering like this.Instead of understanding the pros and cons of the prisoner he is chained and whipped behind the bars. After a great suffering in the jail they just convert the criminals into a wild beast. Criminals are also human beings and they need to be consulted.No man is born great and no man is a criminal.They want to get wok but there is no employement for them because of shortage of wealth. Society should treat them like normal people.They should be consulted and given a job.People are the future.People should change the world.In this generation by stealing or by lazing around there is no escape.They have to be preached in a certain manner. No man take birth as a criminal. Their circumstances force them to do what their heart never wills. Their circumstances can be anything it can be due to poverty, ailments or shortage of food. As in the drama bishops candlesticks the convict steals to save his wife from suffering which he never wanted to do. But there was no way other than stealing. But after stealing as by his luck he was caught. And the punishment given to him was too big for his shoes. This was just an example. Imagine how many people in  this world would be suffering like this.Instead of understanding the pros and cons of the prisoner he is chained and whipped behind the bars. After a great suffering in the jail they just convert the criminals into a wild beast. Criminals are also human beings and they need to be consulted.No man is born great and no man is a criminal.They want to get wok but there is no employement for them because of shortage of wealth. Society should treat them like normal people.They should be consulted and given a job.People are the future.People should change the world.In this generation by stealing or by lazing around there is no escape.They have to be preached in a certain manner. By these i conclude that criminals arent wicked and do not deserve punishment. we can leave even 1000 criminals to escape but nowhere should one innocent be prosecuted

Hollywood’s Negative Impact on Americans’ Body Image

The problem with this is that it is negatively effecting people and their views Of their self-worth. The negativity that Hollywood is pushing on body image greatly affects women in their teens as well as older women. The pressure to look just as beautiful as Hollywood stars is greatly detrimental to mental and physical health. For example there are disorders that are directly involved in the damage to the human body such as anorexia and bulimia. Both of which are disorders that are directly related to the way one sees oneself.In an age where image is everything, natural beauty is a thing that is narrowly promoted. This frame of mind is damaging and is changing the way people perceive beauty. Beauty is no longer modeled after natural body images, but is modeled after tan and toned supermodels with perfect hair and perfect skin. The reality is that not everybody fits this type of beauty. There is not only one form of beauty. Hollywood is guilty for its stars to have an army of makeup a rtists, hairstylists, wardrobe stylists and personal assistants that insure the star look as perfect as possible at all times.This gives the general public false ideals of what beauty is. Not everybody has an army of people around them constantly to ensure they always look perfect. This is one of the key factors that leads young people into believing a false definition of beauty. The front page of nearly every magazine contains the edited pictures of stars that hardly looks like their true selves. Again, overly traumatizing what the idea of beauty is. Instead of promoting these same liberties in a more natural way, they are depicted as a form of perfection that is highly unrealistic.This in turn promoting perfection instead of individual beauty. This is a continuous problem for America's societies because it forges unrealistic expectations of what people should look like. These expectations also push people into drastic measures. People have been resulting to extreme dieting to look skinnier or paying to have plastic surgery done. This problem also creates other problems such as stereotypes and not socially excepting people just because they are not attractive.

Anchoring Matter for Fresher Party

Meaning of Bank It is generally said that the word â€Å"BANK† has been originated in Italy. In the middle of 12th century there was a great financial crisis in Italy due to war. To meet the war expenses, the government of that period imposed a forced subscribed loan on citizens of the country at the interest of 5% per annum. Such loans were known as Compara, Mintuo etc. The most common name was Monte. In Germany the word Monte was named as Bank or Banke. According to some writers, the word Bank has been derived from the word Banke. It is also said that the word Bank has been derived from the word Banco which means a banch.The Jews money lenders in Italy used to transact their business sitting on banches at different market places. When any of them used to feel to meet his obligations, his banco or banch would be broken by the angry creditors. The word Bankrupt seems to be originated from broken banco. Since, the banking system has been originated from money lending business, it is rightly argued that the word Bank has been originated from the world banco. Today the word bank is used as a comprehensive term for a number institutions carrying on certain kinds of financial business.In practice, the work Bank means which borrows money from one class of people and again lends money to another class of people for interest or profit. Definition of a Bank Oxford Dictionary defines a bank as â€Å"an establishment for custody of money, which it pays out on customer's order. † Definition of banking In general terms, the business activity of accepting and safeguarding money owned by other individuals and entities, and then lending out this money in order to earn a profit. Read more: http://www. investorwords. com/5413/banking. html#ixzz27ewFzo5g Characteristics / Features of a Bank v 1. Dealing in MoneyBank is a financial institution which deals with other people's money i. e. money given by depositors. 2. Individual / Firm / Company A bank may be a person, firm or a company. A banking company means a company which is in the business of banking. 3. Acceptance of Deposit A bank accepts money from the people in the form of deposits which are usually repayable on demand or after the expiry of a fixed period. It gives safety to the deposits of its customers. It also acts as a custodian of funds of its customers. 4. Giving Advances A bank lends out money in the form of loans to those who require it for different purposes. . Payment and Withdrawal A bank provides easy payment and withdrawal facility to its customers in the form of cheques and drafts, It also brings bank money in circulation. This money is in the form of cheques, drafts, etc. 6. Agency and Utility Services A bank provides various banking facilities to its customers. They include general utility services and agency services. 7. Profit and Service Orientation A bank is a profit seeking institution having service oriented approach. 8. Ever increasing Functions Banking is an evo lutionary concept. There is continuous expansion and diversification as regards he functions, services and activities of a bank. 9. Connecting Link A bank acts as a connecting link between borrowers and lenders of money. Banks collect money from those who have surplus money and give the same to those who are in need of money. 10. Banking Business A bank's main activity should be to do business of banking which should not be subsidiary to any other business. 11. Name Identity A bank should always add the word â€Å"bank† to its name to enable people to know that it is a bank and that it is dealing in money. Type 1. Saving Banks Saving banks are established to create saving habit among the people.These banks are helpful for salaried people and low income groups. The deposits collected from customers are invested in bonds, securities, etc. At present most of the commercial banks carry the functions of savings banks. Postal department also performs the functions of saving bank. T ype 2. Commercial Banks Commercial banks are established with an objective to help businessmen. These banks collect money from general public and give short-term loans to businessmen by way of cash credits, overdrafts, etc. Commercial banks provide various services like collecting cheques, bill of xchange, remittance money from one place to another place. In India, commercial banks are established under Companies Act, 1956. In 1969, 14 commercial banks were nationalised by Government of India. The policies regarding deposits, loans, rate of interest, etc. of these banks are controlled by the Central Bank. Type 3. Industrial Banks / Development Banks Industrial / Development banks collect cash by issuing shares & debentures and providing long-term loans to industries. The main objective of these banks is to provide long-term loans for expansion and modernisation of industries.In India such banks are established on a large scale after independence. They are Industrial Finance Corporat ion of India (IFCI), Industrial Credit and Investment Corporation of India (ICICI) and Industrial Development Bank of India (IDBI). Type 4. Land Mortgage / Land Development Banks Land Mortgage or Land Development banks are also known as Agricultural Banks because these are formed to finance agricultural sector. They also help in land development. In India, Government has come forward to assist these banks. The Government has guaranteed the debentures issued by such banks.There is a great risk involved in the financing of agriculture and generally commercial banks do not take much interest in financing agricultural sector. Type 5. Indigenous Banks Indigenous banks means Money Lenders and Sahukars. They collect deposits from general public and grant loans to the needy persons out of their own funds as well as from deposits. These indigenous banks are popular in villages and small towns. They perform combined functions of trading and banking activities. Certain well-known indian commun ities like Marwaries and Multani even today run specialised indigenous banks.Type 6. Central / Federal / National Bank Every country of the world has a central bank. In India, Reserve Bank of India, in U. S. A, Federal Reserve and in U. K, Bank of England. These central banks are the bankers of the other banks. They provide specialised functions i. e. issue of paper currency, working as bankers of government, supervising and controlling foreign exchange. A central bank is a non-profit making institution. It does not deal with the public but it deals with other banks. The principal responsibility of Central Bank is thorough control on currency of a country. Type 7.Co-operative Banks In India, Co-operative banks are registered under the Co-operative Societies Act, 1912. They generally give credit facilities to small farmers, salaried employees, small-scale industries, etc. Co-operative Banks are available in rural as well as in urban areas. The functions of these banks are just simila r to commercial banks. Type 8. Exchange Banks Hong Kong Bank, Bank of Tokyo, Bank of America are the examples of Foreign Banks working in India. These banks are mainly concerned with financing foreign trade. Following are the various functions of Exchange Banks :- . Remitting money from one country to another country, 2. Discounting of foreign bills, 3. Buying and Selling Gold and Silver, and 4. Helping Import and Export Trade. Type 9. Consumers Banks Consumers bank is a new addition to the existing type of banks. Such banks are usually found only in advanced countries like U. S. A. and Germany. The main objective of this bank is to give loans to consumers for purchase of the durables like Motor car, television set, washing machine, furniture, etc. The consumers have to repay the loans in easy installments. Definition of ‘Central Bank'The entity responsible for overseeing the monetary system for a nation (or group of nations). Central banks have a wide range of responsibilitie s, from overseeing monetary policy to implementing specific goals such as currency stability, low inflation and full employment. Central banks also generally issue currency, function as the bank of the government, regulate the credit system, oversee commercial banks, manage exchange reserves and act as a lender of last resort. Investopedia explains ‘Central Bank' The central banking system in the U. S. is known as the Federal Reserve System commonly known as â€Å"the Fed†), which is composed of 12 regional Federal Reserve Banks located in major cities throughout the country. The main tasks of the Federal Reserve are to supervise and regulate banks, implement monetary policy by buying and selling U. S. Treasury bonds and steer interest rates. Ben Bernanke currently serves as the chairman of the Board of Governors of the Federal Reserve. FUNCTIONS OF CENTRAL BANK M. H. Do-Kock has explained the following seven functions of a central bank in his book â€Å"Central Bankin g† which economists have generally accepted. 1. Monopoly of note-issue. 2.Banker, agent and adviser to the government. 3. Custodian of cash reserves of commercial banks. 4. Custodian of nation’s reserves of international currencies. 5. Lender of the last resort 6. Clearing house function 7. Credit control Besides the aforesaid seven functions there are some other functions also, namely: (i) Collection of data. (ii) Role of central bank in developing countries. (iii) Central bank and industrial and agricultural development. (iv) International financial institutions. 1. Monopoly of Note-Issue: Note-issue primarily is the main function of a central bank in every country.These days, in all the countries where there is a central bank generally it has got the monopoly or the sole right of note-issue. In the beginning this was not the function of Central Bank but gradually all the central banks have acquired this function. First of all, Central Bank of England got the right of note-issue in the year 1844. In actual practice, upto the beginning of twentieth century, generally central banks were recognized as the banks of note-issue. In India, R. B. I. , the central bank of India has got the right of note-issue. 2. Banker, Agent & Adviser to the Government:As banker to the government, central bank provides all those services and facilities to the government which public gets from the ordinary banks. It operates the accounts of the public enterprises. It manages government departmental undertakings and government funds and when there is a need gives loans to the government. It looks after the management of public debt. It accepts the payment of taxes from the public on behalf of the government and makes payment for the cheques issued by the government. It also undertakes transactions relating to foreign currencies on behalf of the government. 3.Custodian of Cash Reserves of Commercial Bank: Central bank is the bank of banks. This signifies that it has the s ame relationship with the commercial banks in the country which they have with their customers. It provides security to their cash reserves, gives them loan at the times of need, gives them advice on financial and economic matters and works as clearing house among various member banks. A definite percentage of deposits of commercial banks are kept as reserve with the central bank. This leads to centralisation of cash reserve and facilitates working of credit control. These funds re of great significance during the time of emergency. 4. Custodian of Nation's Reserves of International Currencies: Central bank is the custodian of the foreign currency obtained from various countries. This has become an important function of central bank, these days, because with its help it can stabilize the external value of the currency. This function has become highly important after the World Depression of 1929 and the establishment of the International Monetary Fund. 5. Lender of the Last Resort: C entral bank works as lender of the last resort for commercial banks because in the times of need t provides them financial assistance and accommodation. Whenever a commercial bank faces financial crisis, central bank as lender of the last resort comes to its rescue by advancing loans and the bank is saved from being failed. Central bank helps commercial banks by discounting their bills and securities. 6. Clearing House Function: All the commercial banks have their accounts with the central bank. Therefore, central bank settles the mutual transactions of banks and thus saves all banks contacting each other individually for setting their individual transactions, in this way; the unnecessary cash ransactions between individual banks are avoided. 7. Credit Control: This is a very important function. These days, the most important function of central bank is to control the volume of credit for bringing about stability in the general price level and accomplishing various other socio-econo mic objectives. There are number of methods which a central bank may use for controlling the volume of credit such as bank rate, open market operations, change in reserve ratio and various selective controls. These methods have been discussed in detail in the next question.